Refund Policy

1. Overview

This Refund Policy governs payments made through the Moodiii platform for Vibes with a paid entry or contribution. We aim to be fair to both Vibe Creators and Joiners.

2. Eligible Refund Scenarios

You are eligible for a full refund in the following cases:

• Creator cancellation: If the Vibe Creator cancels the Vibe for any reason, all accepted Joiners will receive a 100% refund automatically within 5–7 business days.
• Joiner cancellation (within 24 hours of payment): If you cancel your participation within 24 hours of making payment AND the Vibe is more than 48 hours away, you are eligible for a full refund.
• Technical error: If you were charged but not successfully added to the Vibe due to a technical error on our platform, you will receive a full refund.
• Vibe does not happen: If a Vibe is marked as not completed due to a no-show by the Creator, Joiners will be automatically refunded.

3. Non-Refundable Scenarios

• Cancellations made less than 24 hours before the Vibe start time are not eligible for a refund.
• If you attended the Vibe (location check-in recorded), no refund will be issued.
• Change of mind after the 24-hour refund window has passed.
• Disputes about quality of experience — Moodiii is a connecting platform and does not guarantee experience quality.

4. How to Request a Refund

To request a refund, go to My Vibes → [Vibe Name] → Request Refund within the App. Alternatively, email refunds@moodiii.app with your registered email, Vibe ID, and reason for refund.

Refund requests must be submitted within 48 hours of the Vibe's scheduled end time.

5. Processing Timeline

• Refund requests are reviewed within 2 business days.
• Approved refunds are processed within 5–10 business days depending on your payment method.
• UPI refunds typically reflect within 1–3 business days.
• Credit/debit card refunds may take up to 10 business days.

6. Platform Fees

Any platform service fee charged by Moodiii (if applicable) is non-refundable unless the refund is due to a technical error on our part.

7. Disputes

If you believe a refund decision is incorrect, you may escalate to disputes@moodiii.app. We will respond within 5 business days. Moodiii's decision on refund disputes is final.

8. Contact

For refund-related support: refunds@moodiii.app
Support hours: Monday–Saturday, 10 AM – 6 PM IST